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Customer Relationship Management (CRM) solutions can create new opportunities for your business by driving business productivity through innovation. Microsoft Dynamics 365 – CRM is a scalable CRM solution designed to grow alongside your business while offering enhancements to business processes across sales, marketing and customer services departments. The impact = A properly functioning CRM solution helps solve your business problems.
Microsoft Dynamics 365 – CRM helps you:
* Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.
* Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals, and other managing decision makers to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.
* Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.
Microsoft Dynamics 365 – ERP and GP helps you:
* Simplify business with a single solution that connects financials, manufacturing, supply chain, sales and marketing, project management, human resources, and services information.
* Improve productivity with familiar, easy-to-use tools such as Microsoft Office that make it easy to communicate and collaborate effectively.
* Go beyond basic reporting and extend insight across the entire organization with easy to use, out-of-the-box reporting capabilities and sophisticated analysis tools that help gain deep insight into business performance. Role-specific dashboards help set priorities and simplify access to the information people need to make confident decisions.
* Choose from flexible deployment options and implement quickly using rapid implementation tools. Customize the system to meet current business needs knowing that changing demands can be easily adapted by adding functionality, custom applications, and online business capabilities.
* Adapt quickly without complicated and costly development time, and easily connect to external applications and data sources.
* Realize fast, yet long-term ROI with consistent product releases
Detailed Planning + Clear Communication + Real Experience = Proven Success
Our Business Engagement Methodology
Arcos uses Microsoft Dynamics Sure Step methods and techniques for successful planning and delivery of your CRM or ERP project at every phase.
There is no question a properly chosen and strictly followed methodology for a project is the only way to guarantee your project will be achieved on time, under budget and as per specification.
With years of experience Arcos project team members clearly understand what’s expected. We start with project estimates that are complete and accurate, and then ensure every task is completed using a common approach. You get a cohesive team that guarantees major initiatives are completed, spots any conflict early and brings all of their individual and collective ‘lessons learned’ to your project so typical problems are avoided and solutions are quickly implemented.