Microsoft Dynamics CRM

Microsoft Dynamics CRM Solutions

Microsoft Dynamics CRM is a fully integrated and robust Customer Relationship Management (CRM) solution. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales.

Microsoft Dynamics CRM helps organizations create CRM solutions to streamline communication with prospects and clients and allows them  to collaborate more efficiently with each other. Microsoft CRM 2013 is designed to provide one view of the client across the entire organization so users can be more effective regardless of their role.

The benefits of Microsoft Dynamics CRM:

Familiarity and Integration
  • Microsoft Dynamics CRM provides your organization with a powerful set of CRM capabilities right within the familiar Microsoft Outlook application. Microsoft Dynamics CRM integrates seamlessly with other Office applications, leveraging existing skill sets your employees have. It also integrates well with other with Microsoft software applications such as Microsoft Dynamics ERP and SharePoint, delivering productivity gains throughout your business.
Business Intelligence
  • Microsoft Dynamics CRM provides your users with a multitude of business intelligence, business insights and data visualization capabilities that they can use to instantly get accurate, up-to-date information— sales forecasts, targets, quotas, customer buying patterns, and promotions—to drive sales growth.
Connectivity
  • The workplace is becoming increasingly mobile and as such your CRM system needs to be accessible from your e-mail client, on any browser, on any tablet, on any phone, all with an integrated and consistent user experience providing you with real time data on the fly.

Microsoft Dynamics CRM and Arcos together create business value by increasing productivity and creating a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for your customers that help to differentiate your business.

Getting Started with Microsoft Dynamics CRM:

 

Sales
  • Increase sales success by providing one view for customer interactions, sales opportunities and buying patterns to enable your sales force to cultivate more profitable relationships.
Marketing
  • Plan, implement and measure more effective marketing campaigns by analyzing buyer trends and behaviors to allow marketing teams to track results and optimize returns.
Customer Service
  • Deliver high-value customer service by providing quick and easy access to information service professionals need to respond efficiently to customer requests.
(xRM) Extended CRM
  • Organizations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Dynamics CRM can easily be customised for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

Businesses today need to maximize the value of their relationships. With Microsoft Dynamics® CRM business software and the xRM application framework, organizations can quickly and easily extend their CRM solution and build custom applications to track any business relationship–without compromising features, capabilities, budget, or delivery time.

Microsoft Dynamics CRM has tools to enhance your company’s sales, marketing, and customer service processes – along with native Microsoft Office Outlook integration – Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution and measurable improvement in everyday business processes.

Arcos provides Microsoft Dynamics CRM in both a ‘On-premise’ and ‘Online’ environment to help clients take advantage of what works best for their needs and budget.

The top reasons organizations choose Microsoft Dynamics CRM to create world-class customer experiences include:

1) Value

When considering costs—including licensing, services, training, deployment, administration and maintenance—customers, press and industry analysts regard Microsoft Dynamics CRM as one of the best values in the industry.

2) Productivity

Microsoft Dynamics CRM helps increase productivity and create a connected organisation that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.

3) Familiarity

Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within the familiar Microsoft Outlook application.

4) Innovation

Microsoft Dynamics CRM is recognized for category-leading capabilities by:

5) The Cloud

Microsoft invests over $2 billion dollars in cloud infrastructure every year. Microsoft Dynamics CRM is one of the quickest and easiest ways for your business to take advantage of the cloud and cloud economies, including reducing systems management and maintenance costs as well as paying only for the capacity you need. Additionally, to ensure your CRM system is always available, Microsoft provides a financially backed service agreement to give you piece of mind. Microsoft Dynamics CRM works well with Microsoft Office 365 and Windows Azure, helping you leverage the cloud to optimise your business productivity.

6) Partner Network

Microsoft helps you get your solutions up and running quickly with one of the world’s largest network of professional services and third-party applications to complement your Microsoft Dynamics CRM investment. The Microsoft Dynamics Marketplace is the best place to find partners like Arcos Technologies Inc. and add-on solutions to help you make the most of your Microsoft Dynamics CRM solution.

7) Global Availability

With Microsoft Dynamics CRM and Microsoft Dynamics CRM Online, you can provide your teams around the world with integrated yet localised tools to help them to communicate, collaborate and drive global results.

8) Microsoft Office

Microsoft Dynamics CRM works seamlessly with Microsoft Outlook and leverages the capabilities of Microsoft Office 365. This means you can take full advantage of products, services and solutions your CRM professionals know and use every day – making them instantly more productive.

9) Business Insights

Microsoft Dynamics CRM provides your users with a multitude of business intelligence and data visualisation capabilities that they can use to instantly get accurate, up-to-date information— sales forecasts, targets, quotas, customer buying patterns and promotions—to drive sales growth.

10) Extended CRM

In addition to their relationship with customers, organizations need to manage and maximise other critical relationships—with partners, suppliers and contractors, to name a few. Microsoft Dynamics CRM can be easily customised to support these extended CRM scenarios—at no additional fee. By using Windows Azure App Fabric to achieve interoperation between Microsoft Dynamics CRM and Windows Azure, you can have Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online work with other cloud and on-premises applications.

Click here if you want more value from your CRM investment.