Extending CRM (xRM)

The power of extending CRM (xRM)

xRM is not a product; it is a strategic approach to building a unified system that connects all aspects of a business together. An xRM solution can manage more than relationships with customers; it can manage suppliers, employees, partners, assets, knowledge bases, and just about anything else a company might wish to manage in a relational database. Microsoft Dynamics CRM currently provides the most powerful xRM platform available because of the Microsoft .NET Framework that underlies it. Arcos’ expertise on the CRM and The .Net Framework will help you build custom line-of-business (LOB) applications quickly and economically.

Extending CRM (xRM) - Arcos Technologies Inc.

Arcos Technologies Inc. understands the power of the solution and we have the ability to help you implement it in your company successfully. More importantly, we understand the power of expanding the functionality of the CRM platform far beyond customer relationship management through xRM.


Deploying an xRM solution on the foundation of Microsoft Dynamics CRM provides several key benefits:

  • Enhanced automation – xRM solutions automate many critical or monotonous tasks that employees would otherwise have to complete manually
  • Quicker deployments – Software plug-ins expand the functionality of the core Microsoft Dynamics CRM system, so Arcos does not have to build LOB software from scratch
  • Security – Microsoft Dynamics CRM provides robust security features, including security roles for users and objects that limit access to sensitive data, SSL connections for data transfer, and more
  • Stability – Microsoft Dynamics CRM provides the stability of an enterprise-level CRM system on which developers can build LOB applications
  • Integration – xRM solutions can connect existing systems to CRM, freeing data trapped in outdated systems. Microsoft Dynamics CRM also provides native integration with Microsoft SharePoint® and Microsoft Office® applications including Outlook®, Excel®, and Word
  • Powerful native features – xRM solutions built on the foundation of Microsoft Dynamics CRM provide powerful workflows, reporting, data modeling, and web services
  • Usability – The user interface of Microsoft Dynamics CRM is immediately familiar to anyone who uses Microsoft Office applications
  • Scalability – xRM solutions can scale to match the needs of any organization, regardless of size

Click here to learn how to get more value from your CRM investment.